Overview
Our client turned to us with the idea of a complex SaaS-based web platform development that could be offered as white-labeled software for clinics. The platform’s main feature is providing real-time telemedicine appointments (secure audio and video) with doctors or any healthcare providers
Early User Feedback
The software accessibility standard and compliance with regulations within Canada and the USA
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HIPAA
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PHIPA
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PIPEDA
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WCAG 2.1
3-rd Party Services
Multi-vendor way of 3rd-party services integration with SaaS software
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Payments: Stripe
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Sending faxes: SRFax
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Sending documents to EHR
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Medical billing: ClinicAid (CA)
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Vonage Video API
Key Practice Management Functionality
Only the key functionality is listed below. User Profiles, Billing and Online Payments, SMS and e-mail Notifications, various Settings and more are present by default
Patient’s App
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Audio / Video / Chat Tools
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Appointment Scheduling
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“Walk-in” Appointments
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Personal Calendar
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Treatment Planning Tool
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Medication and Goals Tracking
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Medical History
Doctor’s App
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Audio / Video / Chat Tools
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Appointment Scheduling
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Personal Calendar
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Patient's Medical History
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Treatment Planning and Tracking
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Doctor’s Referrals
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e-Form, Questionnaires
Clinic Admin App
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Admin Practice Management
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Clinic Services
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Healthcare Providers
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Pharmacies and Family Physicians
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Electronic Patient Health Records
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e-Forms, Questionnaires
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Documents
Telemedicine Tool
The platform allows conducting online appointments with a patient, both scheduled and not, in-session charting, with the ability to edit Chart Notes document after the appointment, prescribing medications, sharing screen and documents with the patient, conducting group sessions with multiple participants, switching to phone, etc
Secure Audio and Video
Secure Chat
Electronic Patient Health Records
Adaptive Design
We developed Page Templates for prevalent screen resolutions, Responsive Design Rules, Page Structure Uniqueness based on content, and more to make the pages automatically adapt to the browser space for content consistency across devices
AI Technologies we applied
Machine Learning
We applied Machine Learning to collect data regarding Mental Health and Treatment Plans and to set up a system of Reminders, Recommendations, Alerts, and Notifications for doctors and patients.
Voice Recognition
We used Google’s Speech-to-Text API to allow healthcare providers to use Voice Data Entry for post-appointment Health Information Recording.
Includes global & country-specific regulations
Based on expertise and time-tested approaches
Advanced solutions tailored to each project
Value Delivered
The challenge we had to solve was creating a paperless environment for clinics and hospitals in the USA and Canada that would comply with national data protection regulations, including HIPAA and PIPEDA. For this, the product had to be designed and developed from scratch and tailored to the specific needs that our client needed covering. We covered:
Full compliance with US and Canadian regulations
Creation of Software Design and Software Architecture
Complete UI / UX design, clickable prototype, and software development
Technical research, consulting on product features and service